This page explains what WebrixLab collects when you use this website, why, and what we do with it. It is written to be read, not to cover us. If anything here is unclear, email support@webrixlab.com and we will answer plainly.
What this site collects
When you send the contact form
The form asks for your name, email address, phone number (optional), the service you are interested in, a budget range and your message. We also record the date and time, the IP address the submission came from, and which page you were on when you sent it.
The IP address and page are there for one reason: to tell real enquiries apart from automated spam, and to know which page produced the enquiry. They are not used to build a profile of you.
When you just read the site
We use Google Analytics to understand how the site is used: which pages people visit, how they found us (for example a Google search or a directory), roughly which country and device they use, and whether they sent an enquiry. Google Analytics sets cookies in your browser to do this. It does not give us your name or email address, and we do not use it to identify individual visitors.
There are no advertising pixels, no remarketing tags and no session recordings on this site. Our hosting provider also keeps standard server access logs, as every web host does.
You can block Google Analytics with your browser's cookie settings or with Google's opt-out browser add-on. The site works the same either way.
Where your enquiry goes
Two places, both under our control:
- It is written to a file on our own server, which is not reachable from the web.
- It is emailed to support@webrixlab.com.
It is written to the file first, deliberately. Email can fail quietly on shared hosting; a file write does not. If the email ever breaks, your enquiry still reaches us instead of disappearing.
Third parties this site loads
Two:
- Google Analytics measures visits, as described above.
- Google Fonts serves the typefaces. Google receives your IP address when the font files load.
All photographs are served from our own server. Neither service is given anything you type into the contact form. Our Facebook link only contacts Facebook if you click it.
How long we keep it
Enquiries are kept while the conversation is live and for up to 24 months afterwards, so we can pick up where we left off if you come back. After that they are deleted.
If you become a client, project records are kept for as long as we work together and for seven years afterwards, because tax and accounting rules require it.
Who else sees it
Nobody outside WebrixLab, with these exceptions:
- Our email and hosting providers, because your message physically passes through their systems.
- Google, which processes the anonymous visit statistics described above. It does not receive what you type into the form.
- Where the law requires us to hand something over.
We do not sell, rent or share your details with anyone else, and we do not add you to a mailing list because you sent an enquiry. If you want to hear from us regularly you have to ask.
Your rights
You can ask us to:
- tell you what we hold about you
- correct anything that is wrong
- delete it
- send you a copy
Email support@webrixlab.com. We will respond within 30 days, and there is no charge. You do not need to give a reason to have your data deleted.
Security
The site is served over HTTPS. The lead file sits outside the publicly reachable part of the server and is blocked at the web-server level. Access is limited to the people at WebrixLab who need it.
We will not pretend any of this is unbreakable. If we ever have a breach affecting your data, we will tell you what happened and what we are doing about it, rather than hoping you do not notice.
Children
This site is for businesses. We do not knowingly collect anything from anyone under 16.
Changes
If this policy changes we will update the date at the top. Material changes will be described here rather than slipped in quietly.
Contact
WebrixLab
Email: support@webrixlab.com
Phone: +1 (713) 487-6567
Hours: Monday to Friday, 9:00am to 6:00pm ET